Support
Response time — two business days
Support for every exebit product goes to one place: hello@exebit.lol. A person reads it. There is no ticket queue, no chatbot, and no tier you have to escalate through.
Reporting a bug
The fastest fixes come from reports we can reproduce. If you have the time, include:
- Which product and version you are running.
- Your device and OS version — for example, iPhone 15 Pro on iOS 18.2, or MacBook Air M2 on macOS 15.1.
- What you did, what you expected, and what happened instead.
- A screenshot or short screen recording, if the problem is visual.
If something crashed, the crash report your device generates is genuinely useful — attach it if you can find it. If you cannot, send the report anyway; a rough description beats no report at all.
Requesting a feature
Tell us the problem you ran into rather than the feature you think would fix it. It is often solvable in a way that adds nothing to the interface, and that is usually the better outcome for everyone.
Refunds and purchases
Anything bought through the App Store is billed by Apple, not by us, so refunds are handled through Apple directly at reportaproblem.apple.com. If a refund is refused and you believe our software was at fault, write to us and we will look at it.
Security
If you have found a security or privacy issue in anything we ship, please write to hello@exebit.lol with the details before disclosing it publicly. We will acknowledge the report within two business days, keep you updated while we work on it, and credit you when the fix ships unless you would rather we did not.
Data and privacy requests
Requests to access or delete personal information are covered on our privacy page and go to the same address.